Carpet & Upholstery Cleaning Harrogate & Yorkshire

Stainbusters Cleaning Satisfaction Guarantee

Satisfaction Guaranteed - or your money back!

Customer satisfaction is vital to us. Prior to carrying out any work we will provide you with honest and professional advice. We will:

  • Provide you with a free cleaning assessment prior to any work being carried out
  • Provide you with a written quotation (if required) prior to any work being carried out. Written quotations are guaranteed however phone quotations will be subject to the accuracy of the task once we have seen the work to be carried out.
  • Provide a quality professional service at all times
  • Provide you with peace of mind – we are fully insured for all risks
  • Only use top quality professional cleaning solutions
  • Only charge you for the services you receive
  • Deal with any disputes or complaints immediately and fairly

 

We guarantee you with a top quality professional service because we want you to be 100% satisfied with the service you receive and we hope that you will recommend us to your family and friends!

Guarantee terms and conditions

Stainbusters provide professional deep cleaning services for carpets, upholstery, curtains, mattresses together with a specialist cleaning and protection service for leather and hardfloor cleaning.

All cleaning products are totally safe and non toxic, and in normal conditions will not harm or damage fabrics and fibres. However on rare occasions manufacturing defects, colour fastness, age or condition of the fabric or fibres may result in potential for bleeding of dyes, the appearance of dried out cracks on leather or stain retention locked in by previous cleaning processes. When removing stubborn stains, particularly where previous attempts have been made to remove stains, some marking of fabrics or fibre distress may be experienced if full stain removal is to be achieved. Stainbusters technicians are fully trained to take all reasonable care when cleaning fabrics and fibres and wherever possible will appraise you of any potential consequences of identified conditions.

We will carry out work in a professional manner at all times to provide the best possible service we can using high quality professional solutions and procedures. The success of a cleaning procedure can be influenced by various factors e.g. soiling levels, wear and staining.

We will remove furniture in the area being cleaned and any breakable or heavy objects should be removed before work can commence. Where appropriate we will use furniture pads underneath furniture to protect the area form dye transferee or rusting.

We cannot guarantee the drying time of any item cleaned as this will depend on the fabric and different fibres drying at different speeds. The heavier the soiling the longer it is likely to take to dry.

If using a voucher or special offer only one offer per transaction can be used.

Payment should be made on the day the work is carried out unless an existing or prior arrangement has been agreed. We accept cash or cheques. You will be given a receipt on completion of the work.

By agreeing to have the work carried out you are acknowledging that you have read and agreed to the guarantee terms and conditions.

 

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Green Cleaning Products

Spring Cleaning
Offer

*£10 off any
cleaning service

quote 'discount offer'
when calling

*Terms and conditions apply

Not to be used in conjunction with
any other offer

Minimum spend applies

Offer ends 1st May
2017